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FAQs for Water
Please email water.supply@mauicounty.gov or call (808) 270-7834 to request the water meter be reinstalled. Part of the process may include replacing your service lateral before the water meter is reinstalled. In an email request, please include your name, property address and contact phone number.
The wait time could vary between 2-4 weeks. If it has been more than 4 weeks since your request, email water.supply@mauicounty.gov or call (808) 270-7834. Please note, if you are building your residence larger than the original, DWS will be reviewing the permit to check that the new structure is not over the existing meter capacity. This may delay the permit approval process slightly.
Yes, you do not need a building permit to request your meter be reinstalled. However, it is important to note that DWS is prioritizing customers who 1) have permanent building permits, 2) have permits for temporary structures, and 3) need water for dust control/irrigation, in that order.
There are no charges to replace any service laterals that were cut due to contamination or damage and no charges for replacement of water meters for registered customers.
You will be billed once your meter has been installed and your account is reactivated.
Once your water meter has been installed, the DWS fiscal division is notified, and your account is reactivated. For any issues, call (808) 270-7834.
Water may have stagnated in the plumbing of homes and buildings while the advisories were in effect, and the Department of Water Supply recommends customers flush their lines to remove any standing water in plumbing and pipes due to non-use and replace it with fresh water. Lines may be flushed by opening valves and letting the faucets run for at least 10 minutes.
Yes. The Department of Water Supply amended the Unsafe Water Advisory for Lahainaʻs remaining zones to remove areas L-5 and L-6. Water serving buildings and homes in areas L-5 and L-6 is now declared safe for unrestricted use effective Aug. 2, 2024. Therefore, as of this date, all water in the public water system in Lahaina is safe to drink.
Contact the County of Maui Department of Water Supply
- For water meter reinstallation, email water.supply@mauicounty.gov (please include Name/Property address/Contact phone number) or call (808) 270-7834.
- For billing questions, call (808) 270-7730.
- To report a leak, call (808) 270-7633.
- For general questions, email water.supply@mauicounty.gov.
EPA
Call (808) 229-5184
Email: R9Wildfiresinfo@epa.gov
Visit https://www.epa.gov/maui-wildfires
Hawai’i State Department of Health:
For more information visit health.hawaii.gov/mauiwildfires
Unsafe Water Advisory amended for all areas of Lahaina
The Department of Water Supply amended the Unsafe Water Advisory for Lahaina's remaining zones to remove areas L-5 and L-6. Water serving buildings and homes in areas L-5 and L-6 is now declared safe for unrestricted use effective August 2, 2024. Therefore, as of this date, all water in the public water system in Lahaina is safe to drink.
The Department of Water Supply verifies its water quality testing up to the water meter. For privately owned water systems, it is the property manager's responsibility to test the water quality of their properties. Community members can search an address using the interactive Water Advisory Map to confirm if their address requires testing; these areas are denoted on the Water Advisory Map with green hatch marks.
Important actions for reusing tap water for first time post-advisory
The evidence makes clear that fire-related contaminants did not impact areas removed from the advisory, however, there are concerns related to water that may have stagnated within homes and buildings while the advisory was in effect. To address these concerns, the Department of Water Supply recommends that customers flush their lines for at least 10 minutes. The purpose of flushing is to remove any standing water in plumbing and pipes due to non-use and replace with fresh water.
Flushing involves opening valves and faucets and allowing water to flow from each faucet for at least 10 minutes to remove any residual standing water from interior pipes and/or outlets.
Once flushing has been completed, do not be alarmed if water presents a cloudy, or milky appearance, this is natural. The cloudiness is due to tiny air bubbles in the water. Like any bubbles, the air rises to the top of the water and goes into the air, clearing up the water.
Determination process for removing areas from advisory
The decision to amend the advisory to remove specific areas, was based on multiple lines of evidence:
- Approval of the Sampling Analysis Plan/Decision Flow Chart: Understanding the flow of water through the system and the fire impacted areas were instrumental in determining where to take water quality samples. The sampling plan and decision flow chart provide the framework and protocol for modifying the Unsafe Water Advisory for current specified portions of Upper Kula Area and Lahaina and for future areas; both were developed in coordination with the State of Hawaii Department of Health (DOH), and the Environmental Protection Agency (EPA).
- Water Quality Sampling/Testing: The Water Quality Laboratory conducted multiple rounds of water sampling/testing at numerous sites throughout the Upper Kula water system. The test results from those samples reported as non-detectable. Samples were tested for Volatile Organic Compounds(VOCs), Synthetic Organic Compounds (SOCs), Semi-Volatile Organic Compounds (SVOCs),metals, nitrates and coliforms. Considerations were given to organics contamination from potential stagnation periods and to ensure that, if present, they would be detected. Although lead was detected at fire hydrants along the system after first draw samples, subsequent flush samples resulted in no lead detection for Upper Kula Area UK-2A. For Upper Kula Area UK-1, subsequent flush samples resulted in no lead levels above the federal action level.
- System Isolation: The homes/structures that were destroyed/damaged by the fire were isolated and their water meters removed, to ensure that the potential for contamination was minimal.
- Water Hydraulics: Considering the design of the system, elevation, the physics of water hydraulics and the evidence presented at this time, it was determined that the area was isolated from impacted areas within the system and the Department is confident in its decision to amend the Unsafe Water Advisory for specific named sections of Upper Kula and Lahaina. The decision also took into consideration if specific areas lost water pressure.
- Regular Consultation: The Department of Water Supply met regularly with the Federal Emergency Management Agency (FEMA), Environmental Protection Agency (EPA), State of Hawaii Department of Health (DOH) and experts that have experienced wildfires and the recovery aspects involved pertaining to water systems and that they support the decision to amend the advisory.
Returning the Lahaina and Upper Kula water systems to service
DWS worked closely with Hawai‘i State Department of Health and U.S. Environmental Protection Agency to return the water systems to service. These agencies evaluated multiple lines of evidence including:
- Containing sources of contamination and protecting the water system: Areas of the systems impacted by the fire were isolated from the rest of the system. An investigation of system hydraulics was completed to ensure that the systems are protected from further contamination.
- Ensuring source water and water within the distribution system was safe to drink: Extensive testing for volatile organic compounds, bacteria, and other contaminants was completed at many points throughout each water system. DWS may have flushed contamination from parts of the systems. The systems were re-tested following flushing. Several rounds of testing occurred before the water advisories were amended.
Related documents:
- Unsafe Water Advisory amended for all areas of Lahaina - August 3, 2024
- Drinking Water Sampling and Analysis Plan to Restore Drinking Water to Areas with Standing Structures for Lahaina and Upper Kula Water Systems, Maui, Hawaii (PDF) - October 16, 2023
ABOUT THE UNSAFE WATER ADVISORIES
Due to the August 2023 wildfire, some structures in the Upper Kula and Lahaina water system were destroyed by the fire, and some areas in the water system lost pressure. These conditions may have caused harmful contaminants, including benzene and other volatile organic chemicals (VOCs), to enter the water system. Unsafe Water Advisories have been put in place while a VOC investigation is completed and water service is restored to all areas. As of Nov. 21, 2023, all of Upper Kula and as of August 2, 2024, all of Lahaina have been removed from the Advisory Area.
Unsafe Water Advisory
REMAINS IN EFFECT FOR LAHAINA
Lahaina L-6B no longer included in Advisory
(Advisory last amended August 5, 2024)
Summary: Due to the August 2023 wildfires in Upper Kula and Lahaina, some structures in the water system in both areas were destroyed by the fire, and some areas in the water system lost pressure. These conditions may have caused harmful contaminants, including benzene and other volatile organic chemicals (VOCs), to enter the water system. The Maui County Department of Water Supply issued an Unsafe Water Advisory for parts of Lahaina and Upper Kula on Aug. 11, 2023, as a precautionary measure. The Department of Water Supply has been working closely with the Hawai‘i State Department of Health and U.S. Environmental Protection Agency to complete its VOC investigation, isolate the system from fire damaged structures to ensure minimal potential from any contamination, and conduct ongoing water quality sampling and testing at key points throughout the system. From this process, the Department of Water Supply has been able to amend the advisory several times (including on Sept. 12, Oct. 6, Oct. 9, Oct. 13, Oct. 31, Nov. 21, Dec. 15, Dec. 21, 2023 and Jan. 19, Feb. 16, June 12, August 2) to remove ALL public portions of Lahaina and ALL areas of Upper Kula from the advisory. The Department of Water Supply verifies its water quality testing up to the water meter. For privately owned water systems, it is the property manager’s responsibility to test the water quality of their properties. Community members can search an address using the interactive Water Advisory Map at mauirecovers.org/water to confirm if their address requires testing; these areas are denoted on the Water Advisory Map with green hatch marks. The State of Hawaii Department of Health, and the County of Maui Department of Water Supply advise residents of the affected area to not use the tap water for drinking and cooking until further notice.
--ADVISORY: DO NOT DRINK AND DO NOT BOIL YOUR WATER--
All areas of the public Lahaina Water System, is pressurized, and water is present and safe for consumption. When a UWA is present, it means the water has not been confirmed to be safe for consumption. See information below regarding water use when under a UWA.
For more information, call Water Utility Customer Service at 808-270-7633.
- DO NOT DRINK YOUR TAP WATER: Bottled water or potable water provided by DWS must be used for drinking (including making baby formula and juice), brushing teeth, making ice, and food preparation.
- DO NOT TRY TO TREAT THE WATER YOURSELF: Boiling, freezing, filtering, adding chlorine or other disinfectants or letting water stand will not make the water safe. If volatile organic compound (VOC)contamination is suspected or detected, boiling water could release VOCs into the air.
- Adhere to the following additional guidance:
- Do not use tap water for any consumptive purpose, including drinking, cooking, or brushing your teeth.
- Do not use ice from automatic ice makers.
- Use cold water to wash clothing or other items. Dry laundry outdoors.
- Take showers instead of baths.
- Limit shower time. Use lukewarm water and ventilate the area.
- Use a dishwasher to wash dishes. Turn it to the air dry setting.
- Do not use pools or hot tubs.
- Use proper ventilation when using water indoors.
ABOUT THE UNSAFE WATER ADVISORIES
Due to the August 2023 wildfire, some structures in the Upper Kula and Lahaina water system were destroyed by the fire, and some areas in the water system lost pressure. These conditions may have caused harmful contaminants, including benzene and other volatile organic chemicals (VOCs), to enter the water system. Unsafe Water Advisories have been put in place while a VOC investigation is completed and water service is restored to all areas. As of Nov. 21, 2023, all of Upper Kula and Lahaina Areas L-1 through L-4A have been removed from the Advisory Area. Lahaina areas L-5, L-6 and L-6A remain under the Advisory until further notice.
WHERE TO ACCESS SAFE, POTABLE WATER
Tankers offering free, safe potable water are positioned at the sites listed below. You can also view the map above for assistance in locating tankers (tanker locations are identified with a green water drop).
Important note for collecting potable water from tankers:
Please bring large, sterilized water containers to collect your water. Use only clean, dedicated, food-grade containers to transport water. Containers that have held food can transfer odors to the drinking water and should not be used for water storage. Wash containers thoroughly with dishwashing soap, sanitize using one teaspoon of mild liquid chlorine bleach per quart of water, and then rinse thoroughly. Fill containers to the top, leaving as little air as possible. Store in a cool, dark area. The Federal Emergency Management Agency (FEMA) offers more information at ready.gov/water.
Lahaina safe potable water tanker locations:
- Puamana Subdivision
- Ainakea Road
AREAS RELEASED FROM UNSAFE WATER ADVISORY
DWS amended the Unsafe Water Advisory to remove Upper Kula Area 1 on Sept. 12. A second amendment was made on Oct. 6 to remove Upper Kula Area UK-2A and Lahaina Area L-1. A third amendment was made on Oct. 9 to remove Upper Kula Area UK-4 and Lahaina Area L-2. Water serving homes and buildings in these named areas has been determined to be safe for unrestricted use.
2023:
- Sept. 12 – Amendment to Unsafe Water Advisory removing Upper Kula Area UK-1
- Oct. 6 – Amendment to Unsafe Water Advisory removing Upper Kula Area UK-2A and Lahaina Area L-1
- Oct. 9 - Amendment to Unsafe Water Advisory removing Upper Kula Area UK-4 and Lahaina Area L-2
- Oct, 13 - Amendment to Unsafe Water Advisory removing Upper Kula Area UK-3
- Oct. 31 - Unsafe Water Advisory Lifted for All Areas of Upper Kula, including UK-2B and UK-5
- Nov. 21 - Portion of Lahaina Removed from Unsafe Water Advisory
- Dec. 15 - Amendment to Unsafe Water Advisory removing Lahaina Area L-4B
- Dec. 21 - Amendment to Unsafe Water Advisory for Lahaina to remove L-4C
2024:
- Jan. 19– Amendment to Unsafe Water Advisory for Lahaina to remove L-4D
- Feb. 16 – Portion of Lahaina Removed from Unsafe Water Advisory Area
- June 12 - Unsafe Water Advisory lifted for portion of Lahaina
Important actions for reusing tap water for first time post-advisory
The evidence makes clear that fire-related contaminants did not impact areas removed from the advisory, however, there are concerns related to water that may have stagnated within homes and buildings while the advisory was in effect. To address these concerns, the Department of Water Supply recommends that customers flush their lines for at least 10 minutes. The purpose of flushing is to remove any standing water in plumbing and pipes due to non-use and replace with fresh water.
Flushing involves opening valves and faucets and allowing water to flow from each faucet for at least 10 minutes to remove any residual standing water from interior pipes and/or outlets.
Once flushing has been completed, do not be alarmed if water presents a cloudy, or milky appearance, this is natural. The cloudiness is due to tiny air bubbles in the water. Like any bubbles, the air rises to the top of the water and goes into the air, clearing up the water.
Determination process for removing areas from advisory
The decision to amend the advisory to remove specific areas, was based on multiple lines of evidence:
- Approval of the Sampling Analysis Plan/Decision Flow Chart: Understanding the flow of water through the system and the fire impacted areas were instrumental in determining where to take water quality samples. The sampling plan and decision flow chart provide the framework and protocol for modifying the Unsafe Water Advisory for current specified portions of Upper Kula Area and Lahaina and for future areas; both were developed in coordination with the State of Hawaii Department of Health (DOH), and the Environmental Protection Agency (EPA).
- Water Quality Sampling/Testing: The Water Quality Laboratory conducted multiple rounds of water sampling/testing at numerous sites throughout the Upper Kula water system. The test results from those samples reported as non-detectable. Samples were tested for Volatile Organic Compounds(VOCs), Synthetic Organic Compounds (SOCs), Semi-Volatile Organic Compounds (SVOCs),metals, nitrates and coliforms. Considerations were given to organics contamination from potential stagnation periods and to ensure that, if present, they would be detected. Although lead was detected at fire hydrants along the system after first draw samples, subsequent flush samples resulted in no lead detection for Upper Kula Area UK-2A. For Upper Kula Area UK-1, subsequent flush samples resulted in no lead levels above the federal action level.
- System Isolation: The homes/structures that were destroyed/damaged by the fire were isolated and their water meters removed, to ensure that the potential for contamination was minimal.
- Water Hydraulics: Considering the design of the system, elevation, the physics of water hydraulics and the evidence presented at this time, it was determined that the area was isolated from impacted areas within the system and the Department is confident in its decision to amend the Unsafe Water Advisory for specific named sections of Upper Kula and Lahaina. The decision also took into consideration if specific areas lost water pressure.
- Regular Consultation: The Department of Water Supply met regularly with the Federal Emergency Management Agency (FEMA), Environmental Protection Agency (EPA), State of Hawaii Department of Health (DOH) and experts that have experienced wildfires and the recovery aspects involved pertaining to water systems and that they support the decision to amend the advisory.
EPA crews flush the lines before sampling
DRINKING WATER SAMPLING
On February 7, 2024, EPA began work on a Mission Assignment from the Federal Emergency Management Agency (FEMA) to support the Maui Department of Water Supply (DWS) and Hawaii Department of Health (DOH) by sampling the drinking water pipes. EPA has two sampling strategies, one for the main distribution system and one for the lateral service lines. Sampling the distribution system is done by collecting samples from fire hydrants, while sampling the lateral service lines involves attaching a sampling apparatus to the meter box.
Both sampling efforts will inform the County of Maui of any contamination from the wildfire. If there is any contamination, it will be isolated from the rest of the system so that drinking water advisories can continue to be lifted by the County of Maui.
EPA has several crews sampling fire hydrants in areas affected by the wildfires. Currently, EPA is sampling for:
- Chlorine Residual
- Coliform bacteria
- Volatile Organic Compounds (VOCs)
- Semi-volatile Organic Compounds (SVOCs)
Following hydrant sapling, EPA will be sampling lateral lines (pipes that carry water to and from a building to the main lines) at all properties with burned structures for VOCs and SVOCs.
STATUS OF DRINKING WATER OUTSIDE OF THE ADVISORY AREAS
Since the fires, DWS has continued water sampling to closely monitor the entire water system and ensure safe drinking water for all residents. The Water Quality Laboratory continues to conduct required sampling to be in compliance with EPA regulations. DWS will continue to monitor water quality closely throughout the entire service area.
WATER QUALITY LABORATORY INFORMATION
DWS is continually sampling the water distribution system in Upper Kula and Lahaina in addition to its regulatory compliance requirements.
It has always been the Water Quality Laboratory’s policy not to test water from private homes with the exception of lead and copper testing. If customers would like to have their water tested at their own expense, they may find a qualified lab on Hawai‘i State Department of Health’s list of labs certified for drinking water test methods.
The Hawai’i State Department of Health’s Laboratory Division is also certified and is available only to public water systems regulated by the State. There are no commercial labs in the state outside of this agency that is certified to run the VOC and SVOC test. For the State’s certified labs, please see “other labs” for mainland commercial labs that have this capability. The appropriate drinking water test method is as follows:
- VOC EPA 524.2
- SVOC EPA 525.3
- Metals EPA 200.8
- Mercury EPA 245.1
- Coliform via enzyme substrate method 9223
